Delivery

Shipping & Delivery Policy

Our Shipping Commitment

We are committed to providing a seamless and reliable delivery experience. Our team works diligently to ensure your order arrives on the scheduled date specified in your confirmation email. Please review the essential delivery details below.

1. Standard Delivery

  • Lead Time: 3-5 working days.

  • Service Level: Kerbside delivery only. For health and safety reasons, our drivers are not permitted to enter your premises, unpack goods, or position equipment.

  • Delivery Process: Goods will be safely unloaded at the nearest accessible point to your entrance.

  • Important Note: If you are expecting heavy or multiple items, please ensure you have adequate assistance on-site to move the goods to your desired internal location.

2. Free Delivery Threshold

  • Orders over £500: Qualify for FREE 3-5 day standard delivery.

  • Orders under £500: A delivery charge will be calculated and shown before you place your order, based on the products in your basket and the delivery address.

  • Exclusions: Free delivery does not apply to Northern Ireland or the Scottish Highlands. For these regions, specific rates will be shown during checkout before payment.

3. Next-Day Delivery

  • Pricing: Starts from £14.95 (inc. VAT).

  • Cut-off Time: Orders must be placed before 1:00 PM for next-working-day delivery.

  • Schedule: Deliveries take place on working days only. Orders placed over the weekend (Saturday/Sunday) will be dispatched for delivery on Tuesday.

  • Availability: This service is subject to stock availability. If you require urgent clarification, please contact our customer service team at 01325 448284.

4. Delivery Requirements

  • Accurate Information: Please ensure your delivery address, contact number, and access details are correct when placing your order.

  • Failed Deliveries: If a delivery attempt fails due to incorrect information, missed appointments, or access issues, additional redelivery charges may apply.

5. Inspecting Your Order

  • Check on Arrival: Please inspect your goods on arrival and sign for them accordingly.

  • Reporting Window: Any damage, shortages, or delivery discrepancies must be reported to us within 24 hours of receipt.

  • Disclaimer: Claims made outside of this 24-hour window cannot be accepted due to courier insurance restrictions.

6. Contact Us

If you have any questions about delivery, please contact us at info@ucatering.co.uk or call 01325 448284.